:root{--fundo:#f6f7f9;--superficie:#fff;--borda:#e3e6ea;--texto:#16191d;--suave:#6b7280;--acao:#1f6feb;--alerta:#b42318;--atencao:#b45309;--ok:#067647;--raio:10px;color:var(--texto);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}*{box-sizing:border-box}body{background:var(--fundo);margin:0}a{color:inherit;text-decoration:none}button{font:inherit;cursor:pointer}.layout{grid-template-columns:232px 1fr;min-height:100vh;display:grid}.lateral{background:var(--superficie);border-right:1px solid var(--borda);padding:18px 14px}.marca{letter-spacing:-.02em;margin:0 0 18px 8px;font-size:17px;font-weight:700}.nav a{color:var(--suave);border-radius:8px;justify-content:space-between;align-items:center;margin-bottom:2px;padding:9px 10px;font-size:14px;display:flex}.nav a:hover{background:var(--fundo)}.nav a[aria-current=page]{color:var(--acao);background:#eef4ff;font-weight:600}.selo{background:var(--alerta);color:#fff;border-radius:999px;padding:1px 7px;font-size:11px;font-weight:600}.conteudo{max-height:100vh;padding:22px 26px;overflow-y:auto}.titulo{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.titulo h1{letter-spacing:-.02em;margin:0;font-size:20px}.cartao{background:var(--superficie);border:1px solid var(--borda);border-radius:var(--raio)}.vazio{text-align:center;color:var(--suave);padding:44px;font-size:14px}.filtros{gap:6px;margin-bottom:14px;display:flex}.filtros button{border:1px solid var(--borda);background:var(--superficie);color:var(--suave);border-radius:999px;padding:5px 13px;font-size:13px}.filtros button[data-ativo="1"]{background:var(--texto);color:#fff;border-color:var(--texto)}.conversa{border-bottom:1px solid var(--borda);padding:13px 15px;display:block}.conversa:last-child{border-bottom:0}.conversa:hover{background:#fafbfc}.conversa-topo{align-items:center;gap:8px;margin-bottom:3px;display:flex}.conversa-quem{font-size:14px;font-weight:600}.conversa-quando{color:var(--suave);margin-left:auto;font-size:12px}.conversa-previa{color:var(--suave);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.etiqueta{border-radius:5px;padding:2px 7px;font-size:11px;font-weight:600}.etiqueta.escalated{color:var(--alerta);background:#fef3f2}.etiqueta.ai_handled{color:var(--ok);background:#ecfdf3}.etiqueta.open{color:var(--acao);background:#eff8ff}.etiqueta.closed{background:var(--fundo);color:var(--suave)}.etiqueta.canal{background:var(--fundo);color:var(--suave);font-weight:500}.conversa-layout{grid-template-columns:1fr 268px;align-items:start;gap:16px;display:grid}.thread{max-height:calc(100vh - 210px);padding:16px;overflow-y:auto}.balao{white-space:pre-wrap;border-radius:12px;max-width:76%;margin-bottom:4px;padding:9px 13px;font-size:14px;line-height:1.45}.balao.cliente{background:var(--fundo);border:1px solid var(--borda);border-bottom-left-radius:4px}.balao.loja{background:var(--acao);color:#fff;border-bottom-right-radius:4px;margin-left:auto}.meta{color:var(--suave);margin-bottom:12px;font-size:11px}.meta.direita{text-align:right}.raciocinio{color:var(--suave);background:#fffbea;border:1px solid #f3e3a3;border-radius:8px;margin:0 0 12px;padding:7px 10px;font-size:12px;line-height:1.4}.raciocinio b{color:var(--atencao)}.responder{border-top:1px solid var(--borda);padding:12px}.responder textarea{border:1px solid var(--borda);width:100%;font:inherit;resize:vertical;border-radius:8px;outline:none;min-height:64px;padding:9px 11px;font-size:14px}.responder textarea:focus{border-color:var(--acao)}.responder-acoes{align-items:center;gap:8px;margin-top:8px;display:flex}.botao{background:var(--acao);color:#fff;border:0;border-radius:8px;padding:8px 15px;font-size:14px;font-weight:600}.botao:disabled{opacity:.5}.botao.neutro{background:var(--superficie);color:var(--texto);border:1px solid var(--borda)}.aviso-erro{color:var(--alerta);font-size:13px}.painel-lateral{padding:14px 16px;font-size:13px}.painel-lateral h3{text-transform:uppercase;letter-spacing:.04em;color:var(--suave);margin:0 0 8px;font-size:12px}.painel-lateral dl{grid-template-columns:auto 1fr;gap:4px 10px;margin:0 0 16px;display:grid}.painel-lateral dt{color:var(--suave)}.painel-lateral dd{text-align:right;margin:0}.entrar{place-items:center;min-height:100vh;display:grid}.entrar form{background:var(--superficie);border:1px solid var(--borda);border-radius:12px;width:340px;padding:28px}.entrar h1{margin:0 0 4px;font-size:19px}.entrar p{color:var(--suave);margin:0 0 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a{color:var(--acao)}.legal-links{color:var(--suave);flex-wrap:wrap;gap:14px;font-size:12px;display:flex}.legal-links a:hover{color:var(--acao);text-decoration:underline}.alternancias{flex-wrap:wrap;justify-content:center;gap:16px;display:flex}.alternancias .alternar{width:auto}.rascunho{white-space:pre-wrap;border-top:1px dashed #e0cf8a;margin-top:8px;padding-top:8px;line-height:1.5;display:block}.rascunho b{margin-bottom:3px;display:block}.secao{margin:0 0 4px;font-size:13px}.secao-nota{color:var(--suave);max-width:70ch;margin:0 0 10px;font-size:12px;line-height:1.5}.interruptor{cursor:pointer;align-items:flex-start;gap:12px;display:flex}.interruptor 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strong{font-variant-numeric:tabular-nums;font-size:18px}.balao.anexos{flex-direction:column;gap:6px;display:flex}.anexo{overflow-wrap:anywhere;align-items:center;gap:6px;font-size:13px;font-weight:500;display:inline-flex}.anexo-nota{opacity:.75;font-size:11px}